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SUPPORT CENTER
From product selection to installation and operation, find the answer you need quickly.
The information below describes general U-MOCO product selection, operation, and service processes. Actual conditions may vary by product, configuration, region, and project; the contract, order, quotation, and supplied product documents confirmed for your purchase or rental take precedence.
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Start with your shooting space, required reach, total camera-and-accessory weight, frequency of use, and control needs. Share your equipment list and scenario and we can help confirm a suitable model and configuration.
Tell us your country or region, product plan, camera setup, and project needs. Pricing, shipping, and delivery depend on the model, configuration, and destination, and we will outline the available options.
International purchasing, shipping, customs, and support vary by country or region. Share your location and equipment needs and we will explain the available purchase, delivery, and service options.
GO has a rated payload of 5 kg and is suited to Sony FX3-class mirrorless or lightweight cinema cameras. Include the camera, lens, focus motors, monitor, and every accessory when calculating the total payload, then confirm the centre of gravity and mounting method.
Payload includes everything mounted at the end of the arm: camera, lens, battery, focus equipment, monitor, quick-release plate, cables, and more. Share a complete equipment list before selection to help ensure stable movement.
In addition to the base dimensions, leave a safe area for the arm’s full motion range, the camera, and cables. Desk load capacity, mounting position, and nearby objects all affect the installation—confirm your site dimensions first.
Compatibility depends on total payload, centre of gravity, mounting interface, and the required motion range. Assess the camera, lens, focus motor, and every accessory together; we can review a specific setup with you.
U-MOCO arms can be used for product imaging, commercials, live production, virtual production, and work that needs repeatable movement. The right setup depends on the equipment, control system, signals, and on-set safety requirements.
Consider the footprint of the base or track, the arm reach, the camera’s movement envelope, and a safe area for operators. Requirements vary by model and use case, so a floor plan or site dimensions are helpful.
Follow the relevant model requirements to secure the base or support system, confirm level, load capacity, and the safety area, then install the camera and accessories. On first use, complete checks and calibration at low speed in a clear environment.
After the camera, lens, and all accessories are installed, follow the system guidance for payload or balance settings. When the total weight or centre of gravity changes, recheck the configuration rather than reusing previous values.
Warranty and repair arrangements depend on the purchase region, product model, and order service terms. When you contact technical support, have the product model, serial number if available, software version, issue description, and site photos or video ready.
Check the product and accessories against the order list, then inspect the shipping packaging and equipment exterior before installation. If anything appears unusual, retain the packaging and visual evidence and contact support promptly.
Use a stable desk, base, and power supply that meet the requirements, and leave enough room for cable routing and arm movement. Do not install or operate the system before confirming load capacity and environmental safety.
OS LITE is designed to create essential moves quickly. OS PRO adds timelines, keyframes, target points, and finer time control for complex motion and precise repeatability.
Depending on the model and configuration, you can use drag teaching, node editing, hand controllers, control devices, or timelines.
Selected systems can integrate with virtual-production workflows and Free-D or related data outputs. Compatibility depends on the software, camera, and signal plan.
Create the camera move with the control method appropriate to your system, preview it at low speed, check the camera, cables, and surroundings, then play the path.
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Tell us your product model and what happened. We’ll get back to you as soon as possible.